Ordering

Sales Region
We happily ship worldwide. Please do not hesitate to contact us for further information.

Methods of payment
Finnish customers can pay via Finnish online bank transfer, all major credit cards and PayPal. Customers from EU and overseas can pay via PayPal and/or credit card.



All prices are in Euros. Polkka Jam is Value Added Tax (VAT) registered in Finland. All prices include (VAT) of 23%.

Shipping
Orders are processed and shipped within one week excluding weekends and national holidays. All orders are sent via Finnish mail; 1st class, airmail.,or other independent courier if applicable (parcels over 2kg’s). Please contact for any further information.



In larger orders, please contact us for the exact postage. Polkka Jam does not make profit with the shipping. 



Polkka Jam is not responsible for any added custom duties. Please check from your local office for possible import taxes, which may be applicable for orders sent overseas i.e US, Asia

.

Finnish mail is very fast and reputable; most European countries are reached within 2-7 working days, but some countries such as Italy and some parts of Spain may take all the way up to three weeks.

US, Japan and Asia are normally reached within 5-10 working days, all the way up to three weeks. I.e Coastal States being faster than the inner ones, Canada being couple of days slower than North America. Southern America and Africa can take up to three weeks.

Occasions such as Christmas, Valentine’s Day and summer holiday season may add some extra delays. Please do not hesitate to contact us should anything puzzle your mind, or please contact your local post office for any advice on seasonal delays. 


Returns
Should there be any problems, please contact us: shop@polkkajam.com. All products are subject to 14 days customer satisfaction guarantee.

Damaged items
Polkka Jam values good customer service and excellent and safe packaging. Should such event occur that your purchase arrives damaged, please contact us immediately for assistance, and to help file a claim with the post office as well as for possible product replacement. Thank you.

Contact
In all matters, please do not hesitate to contact us:

e-mail: shop@polkkajam.com

Tel. +358 44 7454444

© Polkka Jam | Toimitusehdot